FAQs

All our toys are manufactured from sustainably sourced natural wood. We mainly use Steam Beach Wood, Rubber Wood and Birch Wood.

Wudly Toys, we realize that the safety of your children is of the utmost importance. We want to assure every parent that all Wudly Toys products comply with rigorous safety standards. Our toys meet our own stringent in-house standards and fulfill or exceed the regulatory body safety requirements. We mainly use Non Toxic child safe paints and craft with all sooth edges. This makes it safe for children and environmentally friendly.

Yes. Our toys are made from natural wood which is preservative free and naturally processed. Since no harmful additives or colorings are used and our water-based paints are safety certified, it poses no health hazard if a child put it in his/her mouth by accident.

Clean with a soft damp cloth – clean regularly by wiping down with damp cloth and allowing to air dry thoroughly
Do not immerse in water – soaking wooden toys in water may cause them to swell or deform
Do not apply Chemicals – do not use ethanol, bleach or other harsh chemicals when cleaning as it may lead to color fading or paint to flake or lift Keep away from humidity – to avoid mould store wooden toys in a dry place, if toy is exposed to high humidity allow to air dry in a well-ventilated area Avoid direct sunlight – Do not expose to prolonged direct sunlight as it may cause the wood to crack

Our toys are crafted to be educational and stimulating, to enchant the child’s development, while also facilitating fun and creativity. Experts have carefully crafted our toys to make sure that they all have the best possible educational value.

On each online product page, we describe the item and suggest similar toys or accessories you might like as well. When instruction or rules are available, we’ll provide a link for your convenience. For any further questions please contact us and we will do our best to answer your questions.

For some of the products, yes! We have an Amazon store with the account name of Wudly Toys, and in the coming days more and more products which will be available for online purchase.

Defects and Damages

Wudly Toys undergo rigorous quality inspections, however if you believe there is an issue with your order, please contact us as marketing.wudly@gmail.com as soon as possible with your order details, as well as photos and a description of the issue. This will help us properly asses the issue, and work towards a resolution.

Return Policy

Wudly Toys accepts returns within 30 days of an order’s delivery date as long as a proof of purchase can be provided, and the return is confirmed to be new, and unopened. Please note that you’ll be responsible for the return shipping cost. Final sale items are not eligible to be returned.

Refund Process

Once received, your return will undergo an inspection to ensure all conditions are met. If so, a refund will be issued to the original payment method for the total cost of the item(s) you have returned. Initial shipping costs are nonrefundable, and any applied promotions on the order are not able to be reused. The refund process can take up to 5-10 business days upon receiving your return.

Gift Returns

If you would like to return a gift, please provide as much detail as possible in order for us to obtain the order information. If we’re able to proceed with your return, we can issue a refund in the form of site credit.

Exchanges

We’re unable to offer traditional exchanges. We recommend proceeding with a return, and ordering the item(s) of your choice at your earliest convenience.

Organizing a Return

Returns sent with no prior communication are subject to be forfeited.